Kutter
TH EN
All articles

Help › Troubleshooting

Fix common problems

How to fix local AI not working, not enough Credits, no internet, missing keys, a full disk, and failed renders.

Common problems and how to fix them. If you see an error message, read its advice first. Most have a button that takes you to the setting you need to fix.

1. Claude Code / Codex on your computer isn't signed in

You're using ใช้บัญชี AI ในเครื่อง (Use Local AI Account) and it says you aren't signed in, or your sign-in has expired.

  1. Go to ตั้งค่า (Settings) › AI ที่ใช้ (AI in Use) and look at the Claude Code or Codex row.
  2. Open Terminal (Mac) or PowerShell (Windows), paste the sign-in command the app shows, and press Enter.
  3. Sign in in the browser that opens, then come back and click ตรวจอีกครั้ง (Check Again).

If it says it isn't installed, install it from the same row. If it says the version is old, update to the latest version.

2. Your AI plan's quota ran out

The Claude or ChatGPT plan you use with a local AI account has a quota that resets in cycles. Wait for the next cycle, or switch to API Key (API Key) for now.

3. Not enough Credits

Claim your daily Credits in บัญชี & โควต้า (Account & Quota) or top up. See Plans and Credits. Credits are deducted when a render starts. If the render fails or you cancel it, the Credits are refunded automatically; you don't need to ask.

4. No key yet, or the key is invalid

  • Transcription / voice-over needs an ElevenLabs key. If you don't have one, you can choose local Whisper in ตั้งค่า (Settings) › ถอดเสียง (Transcription).
  • B-roll from Pexels / Pixabay Enter a free key in แหล่งภาพ B-roll (B-roll Sources), or turn that source off. See Tips.
  • Invalid key: create a new key, copy all of it, watch for spaces at the start or end, then click บันทึก (Save).
  • ElevenLabs says you don't have permission: create a new key with Speech-to-Text and Text-to-Speech turned on.

5. No internet

  • Transcription: set it to อัตโนมัติ (Automatic) and install Whisper. The app transcribes on your computer for you. See Transcription settings.
  • The AI brain, B-roll, voice-over, and Export (which counts Credits) need the internet. Reconnect and try again.

6. Disk is full

Rendering or importing failed because the disk is full. Delete files you don't need, delete unused Whisper models in ตัวเลือกขั้นสูง (Advanced Options), or move your ที่เก็บงาน (Work Location) to a drive with more space in ตั้งค่า (Settings) › ทั่วไป (General), then try again.

7. Render or Export failed

  • The source file is damaged or in an unsupported format Convert it to MP4 and import it again (MP4, MOV, MP3, WAV, JPG, PNG, and HEIC are supported).
  • The file is open in another program Close that program first.
  • The video engine (ffmpeg) wasn't found Reinstall the full version of Kutter, then open the app again.
  • The source file wasn't found Click หาไฟล์ (Find File) and choose the original file.

Still not fixed? Click "รายละเอียด (สำหรับส่งให้ทีมงาน)" (Details, to send to the team), copy it, and send it to support@helloworld-solution.com.

8. Transcription is slow or misspells words

  • Slow: turn on ใช้การ์ดจอเร่งความเร็ว (Use GPU Acceleration) or use ElevenLabs.
  • Misspelled names: add them to Channel-specific words, then click ถอดเสียงใหม่ (Transcribe Again).

9. Can't select 60fps / 4K / H.265

This isn't an error; it depends on your plan. Frame rates above 30 fps need Creator or higher. 1440p, 4K, and H.265 need Pro. See Plans and Credits.

Still stuck? Chat with us (bottom right) or email support@helloworld-solution.com